Support
We're happy to help. Here are answers to the most common questions, and how to reach us.
Contact us
Questions, problems or ideas? Email us and we'll answer as soon as we can, usually within a couple of working days. It helps to say what happened and which iPhone you use.
Frequently asked questions
Is Invsy free?
Yes. You can use Invsy for free with up to 5 unpaid invoices and 5 subscriptions at a time, reminders on the due date and this month's overview. Paid invoices don't count, so your history is always free. Premium removes the limits.
What's in Premium, and how do I cancel?
Premium gives you unlimited invoices and subscriptions, an extra reminder three days before the due date, and monthly spend and top vendors in Insights. You pay monthly or yearly through the App Store and can cancel any time in your Apple account settings (Settings → your name → Subscriptions), at least 24 hours before the next period.
Does Invsy pay my invoices?
No. Invsy helps you keep track of what's due and when, but you pay as usual, for example in your bank. Once you've paid, mark the invoice as paid in the app.
How do scanning and PDF import work?
Choose Create → Scan and take a photo of the invoice, or Import PDF. Invsy reads the vendor, amount, due date and invoice number on your phone; the text is sent nowhere. Always check the details before saving, as reading them can sometimes go wrong.
When do reminders arrive?
At 09:00 on the day an invoice is due, and with Premium also three days before. Notifications must be turned on for Invsy in your phone's settings. Reminders are set on your phone, so open the app now and then to keep them up to date.
Where is my data stored?
Your invoices, subscriptions and attached files are stored with Google Firebase in data centres in the EU, and only your account can read them. The app has no ads, no tracking and no analytics. Read more in the Privacy Policy.
Can I use Invsy on more than one device?
Yes. Sign in with the same account and your invoices and subscriptions are everywhere. Premium follows your account; if it doesn't show straight away, tap Restore purchases under Account → Premium.
I forgot my password. What do I do?
Tap Forgot password? on the sign-in screen and enter your email, and we'll send you a link to choose a new password. If you're signed in, you can also choose Account → Change password.
How do I delete my account?
Choose Account → Delete account in the app and confirm with your password. Your account, invoices, subscriptions and attached files are deleted straight away and for good. If you have Premium, cancel the subscription in the App Store too, as deleting the account doesn't end it.
Is Invsy available for Android?
Not yet. Invsy launches on iPhone first, and the Android version follows.
How do I contact you?
Email support@darmateq.com or choose Account → Contact us in the app. We answer as soon as we can, usually within a couple of working days.